Wells Fargo has long been the envy of Wall Street for its ability to get customers to load up on multiple products and services. Now, the Office of the Comptroller of the Currency and the San Francisco Fed are each probing the bank’s sales culture.
The choice at checkout used to be simple: Cash or credit? Now, holiday shoppers must figure out whether to dip or swipe, wave or tap as payment methods proliferate. You really want to pay with your watch?